Author: Josef Büttgen
Last updated: July 2, 2025

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Overview

This guide covers the final step in your SMS integration setup. Our team has already handled the technical integration between your Twilio account and AI Setter. Now you need to configure your Twilio phone number or Messaging Service to route incoming SMS messages to our webhook.

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Pre-requisites

A2P 10DLC registration (only US & Canada) – US long-code numbers must have a fully approved A2P (brand & campaign) before any application-generated messages can be sent. Complete the A2P registration process →
Integration Status: Before proceeding, ensure our team has completed your integration and provided you with your Bot Integration ID.

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Configure AI Setter Webhook in Twilio

Before you can start conversations, you need to configure your Twilio phone number or Messaging Service to route incoming SMS messages to the AI Setter webhook:
Messaging Configuration in Twilio
Example: Messaging Configuration in Twilio (Messaging Service can differ to your configuration).

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Setup Steps

  1. Navigate to your Twilio Console
    • For Phone Numbers: Go to Phone Numbers → Manage → Active numbers → Select your number
    • For Messaging Services: Go to Messaging → Services → Select your service
  2. Configure the Incoming Message Handler Set the following fields exactly as shown:
    • Messaging Service: Select your A2P messaging service (e.g., “Low Volume Mixed A2P Messaging Service”)
    • Configure with: Select “Webhook, TwiML Bin, Function, Studio Flow, Proxy Service”
    • A message comes in:
      • Type: “Webhook”
      • URL: https://chat.trysetter.com/api/v1/webhooks/twilio
      • HTTP Method: “HTTP POST”
    • Primary handler fails:
      • Type: “Webhook”
      • HTTP Method: “HTTP POST”
      • URL: leave empty
  3. Save Configuration
Once the webhook is configured, you can initiate SMS conversations using the Bot Integration ID provided by our team.

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Testing Your Setup

After saving the webhook configuration, we recommend testing the integration:
  1. Send a test message to your Twilio phone number from your personal phone
  2. Check for an AI response - You should receive an automated reply from AI Setter
  3. Contact our team if you don’t receive a response within a few minutes

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What You’ll Need for API Calls

To start sending SMS conversations, you’ll need:
  • Bot Integration ID (provided by our team after integration)
  • API Key (from your Setter AI dashboard)

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Next Steps

Start SMS Conversation

Learn how to initiate SMS conversations via API

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Need Help?

Technical Support

Contact support@trysetter.com for integration issues

Book a Call

Schedule a call at calendly.com/setter-ai for personalized assistance